{"id":1234,"date":"2021-04-03T08:47:24","date_gmt":"2021-04-03T08:47:24","guid":{"rendered":"https:\/\/hilink.be\/?page_id=1234"},"modified":"2024-06-20T23:06:12","modified_gmt":"2024-06-20T23:06:12","slug":"faqs","status":"publish","type":"page","link":"https:\/\/hilink.be\/en\/faqs\/","title":{"rendered":"FAQ\u2019s"},"content":{"rendered":"<div data-elementor-type=\"wp-page\"   data-elementor-id=\"1234\"  class=\"elementor elementor-1234\"  data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aca18f0 elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\"   data-id=\"aca18f0\"   data-element_type=\"section\"   data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\"   data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\"   viewbox=\"0 0 1000 100\"   preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\"   d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-02f825f\"   data-id=\"02f825f\"   data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44887dd elementor-widget elementor-widget-heading\"   data-id=\"44887dd\"   data-element_type=\"widget\"   data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-xl\">Frequently Asked Questions<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adb107d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\"   data-id=\"adb107d\"   data-element_type=\"widget\"   data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4fffb03 elementor-section-boxed elementor-section-height-default elementor-section-height-default\"   data-id=\"4fffb03\"   data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-496f31d\"   data-id=\"496f31d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2e7b33a elementor-section-boxed elementor-section-height-default elementor-section-height-default\"   data-id=\"2e7b33a\"  data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7c906c1\"   data-id=\"7c906c1\"   data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8009d1f elementor-widget elementor-widget-heading\"   data-id=\"8009d1f\"   data-element_type=\"widget\"  data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-xl\">BILLING<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f56ab45 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\"   data-id=\"f56ab45\"   data-element_type=\"widget\"   data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9931bb3 elementor-widget elementor-widget-toggle\"   data-id=\"9931bb3\"   data-element_type=\"widget\"   data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1601\"   class=\"elementor-tab-title\"   data-tab=\"1\"   role=\"tab\"   aria-controls=\"elementor-tab-content-1601\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"   class=\"elementor-toggle-title\">Copy of your invoice<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1601\"   class=\"elementor-tab-content elementor-clearfix\"   data-tab=\"1\"   role=\"tabpanel\"   aria-labelledby=\"elementor-tab-title-1601\"><ul><li aria-level=\"3\"><b>I have not received my invoice \/ I would like to receive a copy<\/b><\/li><\/ul><p><i><span style=\"font-weight: 400;\"  >.<\/span><\/i><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1602\"   class=\"elementor-tab-title\"   data-tab=\"2\"   role=\"tab\"   aria-controls=\"elementor-tab-content-1602\"  aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"   class=\"elementor-toggle-title\">Invoice information<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1602\"   class=\"elementor-tab-content elementor-clearfix\"   data-tab=\"2\"   role=\"tabpanel\"   aria-labelledby=\"elementor-tab-title-1602\"><ul><li aria-level=\"3\"><b>I would like more information on the amounts shown on my invoice<\/b><\/li><\/ul><p><b><\/b><i><span style=\"font-weight: 400;\"  >Do you have a question about your invoice? We invite you to send us an email at info@hilink.be with a copy of the invoice. Our administrative team will be happy to answer you as soon as possible. <\/span><\/i><a href=\"mailto:info@hilink.be\"  ><i><span style=\"font-weight: 400;\"><\/span><\/i><\/a><i><span style=\"font-weight: 400;\">  <\/span><\/i><i><span style=\"font-weight: 400;\" ><br \/><\/span><\/i><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1603\"   class=\"elementor-tab-title\"   data-tab=\"3\"   role=\"tab\"   aria-controls=\"elementor-tab-content-1603\"  aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"   class=\"elementor-toggle-title\">Invoice Complaint<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1603\"   class=\"elementor-tab-content elementor-clearfix\"   data-tab=\"3\"   role=\"tabpanel\"   aria-labelledby=\"elementor-tab-title-1603\"><ul><li aria-level=\"3\"><b>I have a complaint about my invoice<\/b><\/li><\/ul><p><i><span style=\"font-weight: 400;\"  > <\/span><\/i><a href=\"mailto:info@hilink.be\"><i><span style=\"font-weight: 400;\" ><\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> Are the charges on your invoice incorrect? We invite you to send us an email to info@hilink.be with a copy of the invoice and a brief description of the errors \/ shortcomings. Our administrative team will be happy to analyze your request. If necessary, a complaint will be submitted to the billing department in order to obtain a correction. The processing time is a maximum of 20 working days.\u00a0<\/span><\/i><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1604\"   class=\"elementor-tab-title\"   data-tab=\"4\"   role=\"tab\"   aria-controls=\"elementor-tab-content-1604\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"   class=\"elementor-toggle-title\">Direct Debit<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1604\"   class=\"elementor-tab-content elementor-clearfix\"   data-tab=\"4\"   role=\"tabpanel\"   aria-labelledby=\"elementor-tab-title-1604\"><ul><li aria-level=\"3\"><b>I want to activate \/ remove the direct debit\u00a0\u00a0<\/b><\/li><\/ul><p><b><\/b><i><span style=\"font-weight: 400;\"  >Since the legislation on the GDRP, requests for direct debit must be made in writing. We invite you to send us an email to info@hilink.be with a copy of your identity card and your bank account number linked to this direct debit. We will take care of your request as soon as possible.. <\/span><\/i><a href=\"mailto:info@hilink.be\" ><i><span style=\"font-weight: 400;\"><\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> <\/span><\/i><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1605\"   class=\"elementor-tab-title\"   data-tab=\"5\"   role=\"tab\"   aria-controls=\"elementor-tab-content-1605\"  aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"   class=\"elementor-toggle-title\">Update Billing Information<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1605\"   class=\"elementor-tab-content elementor-clearfix\"   data-tab=\"5\"   role=\"tabpanel\"   aria-labelledby=\"elementor-tab-title-1605\"><ul><li aria-level=\"3\"  ><b>I want to update my personal information\u00a0<\/b><\/li><\/ul><p><b><\/b><i><span style=\"font-weight: 400;\" >To update your personal information, we invite you to send us an email at info@hilink.be with the reference of your customer account and the changes you wish. <\/span><\/i><a href=\"mailto:info@hilink.be\" ><i><span style=\"font-weight: 400;\"  ><\/span><\/i><\/a><i><span style=\"font-weight: 400;\">  <\/span><\/i><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-166f639 elementor-section-boxed elementor-section-height-default elementor-section-height-default\"   data-id=\"166f639\"   data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\" >\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-11ef1bd\"   data-id=\"11ef1bd\"  data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-13a0722 elementor-widget elementor-widget-heading\"   data-id=\"13a0722\"   data-element_type=\"widget\"   data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-xl\">COMMERCIAL<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66cd3cc elementor-widget-divider--view-line elementor-widget elementor-widget-divider\"   data-id=\"66cd3cc\"   data-element_type=\"widget\"   data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6bd37a elementor-widget elementor-widget-toggle\"   data-id=\"d6bd37a\"   data-element_type=\"widget\"   data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\" >\n\t\t\t\t\t<div id=\"elementor-tab-title-2251\"   class=\"elementor-tab-title\"   data-tab=\"1\"   role=\"tab\"   aria-controls=\"elementor-tab-content-2251\"  aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"   class=\"elementor-toggle-title\">Contact with your advisor<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2251\"   class=\"elementor-tab-content elementor-clearfix\"   data-tab=\"1\"   role=\"tabpanel\"   aria-labelledby=\"elementor-tab-title-2251\"><ul><li aria-level=\"3\"><b>I want a sales representative to come by \/ I have lost the contact details of my sales represantative<\/b><\/li><\/ul><p><i><span style=\"font-weight: 400;\"  >You are a new customer ? Are you an existing customer but you no longer know the contact details of your advisor? Contact us via the address info@hilink.be <\/span><\/i><a href=\"mailto:info@hilink.be\"><i><span style=\"font-weight: 400;\"><\/span><\/i><\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2252\"   class=\"elementor-tab-title\"   data-tab=\"2\"   role=\"tab\"   aria-controls=\"elementor-tab-content-2252\"  aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"   class=\"elementor-toggle-title\">Stolen \/ lost phone<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2252\"   class=\"elementor-tab-content elementor-clearfix\"   data-tab=\"2\"   role=\"tabpanel\"   aria-labelledby=\"elementor-tab-title-2252\"><ul><li aria-level=\"3\"><b>My phone is lost \/ stolen. What to do ?<\/b><\/li><\/ul><p><i><span style=\"font-weight: 400;\">You no longer find your mobile or tablet? Did you lose it or maybe it was stolen from you? Do not panic !<\/span><\/i><\/p><p><i><span style=\"font-weight: 400;\" >The first thing to do is to block your SIM card. To do this, contact us quickly by phone on 0800\/33.337 or in writing at info@hilink.be. <\/span><\/i><a href=\"mailto:info@hilink.be\"><i><span style=\"font-weight: 400;\"><\/span><\/i><\/a><i><span style=\"font-weight: 400;\">.<\/span><\/i><\/p><p><i><span style=\"font-weight: 400;\">Our team will send you a new SIM card in order to retrieve your number and your personal data..<\/span><\/i><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2253\"   class=\"elementor-tab-title\"   data-tab=\"3\"   role=\"tab\"   aria-controls=\"elementor-tab-content-2253\"  aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"   class=\"elementor-toggle-title\">PIN \/ PUK<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2253\"   class=\"elementor-tab-content elementor-clearfix\"   data-tab=\"3\"   role=\"tabpanel\"   aria-labelledby=\"elementor-tab-title-2253\"><ul><li aria-level=\"3\"><b>I forgot my PIN code and my phone is asking for the PUK code<\/b><\/li><\/ul><p><i><span style=\"font-weight: 400;\">Forgot your PIN code? Don't panic, the PUK code will allow you to unlock your device. You can find it on the card that contained your SIM card. If you need help finding your PUK code, contact us at info@hilink.be <\/span><\/i><a href=\"mailto:info@hilink.be\"><i><span style=\"font-weight: 400;\"><\/span><\/i><\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2254\"   class=\"elementor-tab-title\"   data-tab=\"4\"   role=\"tab\"   aria-controls=\"elementor-tab-content-2254\"  aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"   class=\"elementor-toggle-title\">Add or remove a product<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2254\"   class=\"elementor-tab-content elementor-clearfix\"   data-tab=\"4\"   role=\"tabpanel\"   aria-labelledby=\"elementor-tab-title-2254\"><ul><li aria-level=\"3\"><b>I want to modify \/ add one or more product(s)<\/b><\/li><\/ul><p><b><\/b><i><span style=\"font-weight: 400;\"  >If you would like to modify or add products, please do not hesitate to contact your advisor from HiLink directly. You lost the contacts of you advisor? Send us an email at info@hilink.be. <\/span><\/i><a href=\"mailto:info@hilink.be\" ><i><span style=\"font-weight: 400;\"><\/span><\/i><\/a><i><span style=\"font-weight: 400;\">  <\/span><\/i><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2255\"   class=\"elementor-tab-title\"   data-tab=\"5\"   role=\"tab\"   aria-controls=\"elementor-tab-content-2255\"  aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"   class=\"elementor-toggle-title\">Central office \/ telephone exchange<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2255\"   class=\"elementor-tab-content elementor-clearfix\"   data-tab=\"5\"   role=\"tabpanel\"   aria-labelledby=\"elementor-tab-title-2255\"><ul><li aria-level=\"3\"><b>J\u2019ai une question \u00e0 propos de mon central t\u00e9l\u00e9phonique.<\/b><\/li><\/ul><p><i><span style=\"font-weight: 400;\">For any additional questions or to report a technical problem, do not hesitate to contact us in writing at info@hilink.be <\/span><\/i><a href=\"mailto:info@hilink.be\"><i><span style=\"font-weight: 400;\" ><\/span><\/i><\/a><\/p><p>\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2256\"   class=\"elementor-tab-title\"   data-tab=\"6\"   role=\"tab\"   aria-controls=\"elementor-tab-content-2256\"  aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"   class=\"elementor-toggle-title\">Voicemail<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2256\"   class=\"elementor-tab-content elementor-clearfix\"   data-tab=\"6\"   role=\"tabpanel\"   aria-labelledby=\"elementor-tab-title-2256\"><ul>\n<li aria-level=\"3\"><b>I want to activate \/ deactivate the voicemail&nbsp;<\/b><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400;\" >Vous ne voulez plus de voicemail ou vous voulez le r\u00e9activer&nbsp;? Envoyez un mail \u00e0 support@hilink.be<\/span><\/i><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2257\"   class=\"elementor-tab-title\"   data-tab=\"7\"   role=\"tab\"   aria-controls=\"elementor-tab-content-2257\"  aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"   class=\"elementor-toggle-title\">Add \/ edit options<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2257\"   class=\"elementor-tab-content elementor-clearfix\"   data-tab=\"7\"   role=\"tabpanel\"   aria-labelledby=\"elementor-tab-title-2257\"><ul>\n<li aria-level=\"3\"><b>I want to activate \/ deactivate an option&nbsp;<\/b><\/li><\/ul>\n<p><i><span style=\"font-weight: 400;\" >For more information or for full management of your options, do not hesitate to contact us in writing at info@hilink.be <\/span><\/i><a href=\"mailto:info@hilink.be\"><i><span style=\"font-weight: 400;\">info@hilink.b<\/span><\/i><\/a>e<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-637cb10 elementor-section-boxed elementor-section-height-default elementor-section-height-default\"   data-id=\"637cb10\"   data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-0ed7978\"   data-id=\"0ed7978\"  data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bf816ba elementor-widget elementor-widget-heading\"   data-id=\"bf816ba\"   data-element_type=\"widget\"   data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-xl\">TECHNICAL PROBLEM <\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-804e446 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\"   data-id=\"804e446\"   data-element_type=\"widget\"   data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dadb63c elementor-widget elementor-widget-toggle\"   data-id=\"dadb63c\"   data-element_type=\"widget\"   data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2291\"   class=\"elementor-tab-title\"   data-tab=\"1\"   role=\"tab\"   aria-controls=\"elementor-tab-content-2291\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"   class=\"elementor-toggle-title\">Fixed Products<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2291\"   class=\"elementor-tab-content elementor-clearfix\"   data-tab=\"1\"   role=\"tabpanel\"   aria-labelledby=\"elementor-tab-title-2291\"><ul><li aria-level=\"3\"  ><b>I have a technical problem with a fixed product (Internet + TV + Telephone)<\/b><\/li><\/ul><p><i><span style=\"font-weight: 400;\" >For any questions or to report a technical problem, do not hesitate to contact us in writing at info@hilink.be <\/span><\/i><a href=\"mailto:info@hilink.be\"><i><span style=\"font-weight: 400;\"><\/span><\/i><\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2292\"   class=\"elementor-tab-title\"   data-tab=\"2\"   role=\"tab\"   aria-controls=\"elementor-tab-content-2292\"  aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"   class=\"elementor-toggle-title\">Central office \/ telephone exchange<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2292\"   class=\"elementor-tab-content elementor-clearfix\"   data-tab=\"2\"   role=\"tabpanel\"   aria-labelledby=\"elementor-tab-title-2292\"><ul><li aria-level=\"3\"><b>Je rencontre un probl\u00e8me avec mon central t\u00e9l\u00e9phonique.<\/b><\/li><\/ul><p><i><span style=\"font-weight: 400;\" >For any additional questions or to report a technical problem, do not hesitate to contact us in writing at info@hilink.be <\/span><\/i><a href=\"mailto:info@hilink.be\"><i><span style=\"font-weight: 400;\"><\/span><\/i><\/a><\/p><p>\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2293\"   class=\"elementor-tab-title\"   data-tab=\"3\"   role=\"tab\"   aria-controls=\"elementor-tab-content-2293\"  aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"   class=\"elementor-toggle-title\">Mobiles<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2293\"   class=\"elementor-tab-content elementor-clearfix\"   data-tab=\"3\"   role=\"tabpanel\"   aria-labelledby=\"elementor-tab-title-2293\"><ul><li aria-level=\"3\"><b>One or more of my mobile numbers are suspended\u00a0<\/b><\/li><\/ul><p><i><span style=\"font-weight: 400;\"  >Si un ou plusieurs t\u00e9l\u00e9phones mobiles ne fonctionnent plus, cela est probablement d\u00fb \u00e0 un retard ou une absence de paiement. Nous vous invitons \u00e0 prendre rapidement contact avec le service facturation.<\/span><\/i><\/p><p><i><span style=\"font-weight: 400;\"  >If you are not satisfied with this response, you can also contact your HiLink advisor by phone or send us an email at info@hilink.be. We will help you as soon as possible. <\/span><\/i><a href=\"mailto:info@hilink.be\"><i><span style=\"font-weight: 400;\"><\/span><\/i><\/a><i><span style=\"font-weight: 400;\">. Nous vous aiderons dans les plus brefs d\u00e9lais.<\/span><\/i><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Foire Aux Questions FACTURATION Duplicata Facture Je n\u2019ai pas re\u00e7u ma facture \/ je souhaite recevoir un duplicata . Informations Facture Je souhaite plus d\u2019informations sur les montants repris sur ma facture Vous avez une question \u00e0 propos de votre facture\u00a0? Nous vous invitons \u00e0 nous envoyer un courriel \u00e0 l\u2019adresse info@hilink.be avec une copie [&hellip;]<\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":[],"_links":{"self":[{"href":"https:\/\/hilink.be\/en\/wp-json\/wp\/v2\/pages\/1234"}],"collection":[{"href":"https:\/\/hilink.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hilink.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hilink.be\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/hilink.be\/en\/wp-json\/wp\/v2\/comments?post=1234"}],"version-history":[{"count":76,"href":"https:\/\/hilink.be\/en\/wp-json\/wp\/v2\/pages\/1234\/revisions"}],"predecessor-version":[{"id":4050,"href":"https:\/\/hilink.be\/en\/wp-json\/wp\/v2\/pages\/1234\/revisions\/4050"}],"wp:attachment":[{"href":"https:\/\/hilink.be\/en\/wp-json\/wp\/v2\/media?parent=1234"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}