{"id":1234,"date":"2021-04-03T08:47:24","date_gmt":"2021-04-03T08:47:24","guid":{"rendered":"https:\/\/hilink.be\/?page_id=1234"},"modified":"2024-06-20T23:06:12","modified_gmt":"2024-06-20T23:06:12","slug":"faqs","status":"publish","type":"page","link":"https:\/\/hilink.be\/fr\/faqs\/","title":{"rendered":"FAQ\u2019s"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\"  data-elementor-id=\"1234\"  class=\"elementor elementor-1234\"  data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aca18f0 elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\"  data-id=\"aca18f0\"  data-element_type=\"section\"  data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\"  data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  viewBox=\"0 0 1000 100\"  preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\"  d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\n\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\n\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-02f825f\"  data-id=\"02f825f\"  data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44887dd elementor-widget elementor-widget-heading\"  data-id=\"44887dd\"  data-element_type=\"widget\"  data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-xl\">Foire Aux Questions<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adb107d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\"  data-id=\"adb107d\"  data-element_type=\"widget\"  data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4fffb03 elementor-section-boxed elementor-section-height-default elementor-section-height-default\"  data-id=\"4fffb03\"  data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-496f31d\"  data-id=\"496f31d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2e7b33a elementor-section-boxed elementor-section-height-default elementor-section-height-default\"  data-id=\"2e7b33a\"  data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7c906c1\"  data-id=\"7c906c1\"  data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8009d1f elementor-widget elementor-widget-heading\"  data-id=\"8009d1f\"  data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-xl\">FACTURATION<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f56ab45 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\"  data-id=\"f56ab45\"  data-element_type=\"widget\"  data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9931bb3 elementor-widget elementor-widget-toggle\"  data-id=\"9931bb3\"  data-element_type=\"widget\"  data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1601\"  class=\"elementor-tab-title\"  data-tab=\"1\"  role=\"tab\"  aria-controls=\"elementor-tab-content-1601\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"  class=\"elementor-toggle-title\">Duplicata Facture<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1601\"  class=\"elementor-tab-content elementor-clearfix\"  data-tab=\"1\"  role=\"tabpanel\"  aria-labelledby=\"elementor-tab-title-1601\"><ul><li aria-level=\"3\"><b>Je n\u2019ai pas re\u00e7u ma facture \/ je souhaite recevoir un duplicata<\/b><\/li><\/ul><p><i><span style=\"font-weight: 400;\" >.<\/span><\/i><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1602\"  class=\"elementor-tab-title\"  data-tab=\"2\"  role=\"tab\"  aria-controls=\"elementor-tab-content-1602\"  aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"  class=\"elementor-toggle-title\">Informations Facture<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1602\"  class=\"elementor-tab-content elementor-clearfix\"  data-tab=\"2\"  role=\"tabpanel\"  aria-labelledby=\"elementor-tab-title-1602\"><ul><li aria-level=\"3\"><b>Je souhaite plus d\u2019informations sur les montants repris sur ma facture<\/b><\/li><\/ul><p><b><\/b><i><span style=\"font-weight: 400;\" >Vous avez une question \u00e0 propos de votre facture\u00a0? Nous vous invitons \u00e0 nous envoyer un courriel \u00e0 l\u2019adresse <\/span><\/i><a href=\"mailto:info@hilink.be\" ><i><span style=\"font-weight: 400;\">info@hilink.be<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> avec une copie de la facture concern\u00e9e. Notre \u00e9quipe administrative se fera un plaisir de vous r\u00e9pondre dans les plus brefs d\u00e9lais. <\/span><\/i><i><span style=\"font-weight: 400;\"><br \/><\/span><\/i><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1603\"  class=\"elementor-tab-title\"  data-tab=\"3\"  role=\"tab\"  aria-controls=\"elementor-tab-content-1603\"  aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"  class=\"elementor-toggle-title\">Plainte Facture<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1603\"  class=\"elementor-tab-content elementor-clearfix\"  data-tab=\"3\"  role=\"tabpanel\"  aria-labelledby=\"elementor-tab-title-1603\"><ul><li aria-level=\"3\"><b>J\u2019ai une plainte \u00e0 propos de ma facture<\/b><\/li><\/ul><p><i><span style=\"font-weight: 400;\" >Les frais repris sur votre facture sont incorrects\u00a0? Nous vous invitons \u00e0 nous envoyer un courriel \u00e0 l\u2019adresse <\/span><\/i><a href=\"mailto:info@hilink.be\"><i><span style=\"font-weight: 400;\">info@hilink.be<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> avec une copie de la facture concern\u00e9e et un bref descriptif des erreurs\/manquements. Notre \u00e9quipe administrative se fera un plaisir d\u2019analyser votre demande. Au besoin, un dossier sera introduit aupr\u00e8s du service facturation afin d\u2019obtenir une correction. Le d\u00e9lai de traitement est de maximum 20 jours ouvrables.\u00a0<\/span><\/i><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1604\"  class=\"elementor-tab-title\"  data-tab=\"4\"  role=\"tab\"  aria-controls=\"elementor-tab-content-1604\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"  class=\"elementor-toggle-title\">Domiciliation<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1604\"  class=\"elementor-tab-content elementor-clearfix\"  data-tab=\"4\"  role=\"tabpanel\"  aria-labelledby=\"elementor-tab-title-1604\"><ul><li aria-level=\"3\"><b>Je souhaite ajouter\/retirer la domiciliation\u00a0\u00a0<\/b><\/li><\/ul><p><b><\/b><i><span style=\"font-weight: 400;\" >Depuis la l\u00e9gislation sur le GDRP, les demandes concernant la domiciliation doivent se faire par \u00e9crit. Nous vous invitons \u00e0 nous envoyer un courriel \u00e0 l\u2019adresse <\/span><\/i><a href=\"mailto:info@hilink.be\"><i><span style=\"font-weight: 400;\">info@hilink.be<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> avec une copie de votre carte d\u2019identit\u00e9 ainsi que votre num\u00e9ro de compte bancaire li\u00e9 \u00e0 cette domiciliation. Nous nous chargerons de traiter votre demande dans les plus brefs d\u00e9lais.<\/span><\/i><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1605\"  class=\"elementor-tab-title\"  data-tab=\"5\"  role=\"tab\"  aria-controls=\"elementor-tab-content-1605\"  aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"  class=\"elementor-toggle-title\">Modifier les donn\u00e9es de facturation<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1605\"  class=\"elementor-tab-content elementor-clearfix\"  data-tab=\"5\"  role=\"tabpanel\"  aria-labelledby=\"elementor-tab-title-1605\"><ul><li aria-level=\"3\" ><b>Je souhaite modifier mes informations personnelles\u00a0<\/b><\/li><\/ul><p><b><\/b><i><span style=\"font-weight: 400;\">Pour modifier vos informations personnelles, nous vous invitons \u00e0 nous envoyer un courriel \u00e0 l\u2019adresse <\/span><\/i><a href=\"mailto:info@hilink.be\"><i><span style=\"font-weight: 400;\" >info@hilink.be<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> avec la r\u00e9f\u00e9rence de votre compte client et les changements \u00e0 effectuer. <\/span><\/i><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-166f639 elementor-section-boxed elementor-section-height-default elementor-section-height-default\"  data-id=\"166f639\"  data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\" >\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-11ef1bd\"  data-id=\"11ef1bd\"  data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-13a0722 elementor-widget elementor-widget-heading\"  data-id=\"13a0722\"  data-element_type=\"widget\"  data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-xl\">COMMERCIAL<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66cd3cc elementor-widget-divider--view-line elementor-widget elementor-widget-divider\"  data-id=\"66cd3cc\"  data-element_type=\"widget\"  data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6bd37a elementor-widget elementor-widget-toggle\"  data-id=\"d6bd37a\"  data-element_type=\"widget\"  data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\" >\n\t\t\t\t\t<div id=\"elementor-tab-title-2251\"  class=\"elementor-tab-title\"  data-tab=\"1\"  role=\"tab\"  aria-controls=\"elementor-tab-content-2251\"  aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"  class=\"elementor-toggle-title\">Contact avec votre conseiller<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2251\"  class=\"elementor-tab-content elementor-clearfix\"  data-tab=\"1\"  role=\"tabpanel\"  aria-labelledby=\"elementor-tab-title-2251\"><ul><li aria-level=\"3\"><b>Je souhaite le passage d\u2019un commercial \/ j\u2019ai perdu les coordonn\u00e9es de mon gestionnaire de dossier<\/b><\/li><\/ul><p><i><span style=\"font-weight: 400;\" >Vous \u00eates un nouveau client\u00a0? Vous \u00eates client chez nous mais vous ne connaissez plus les coordonn\u00e9es de votre gestionnaire de dossier\u00a0? Contactez-nous via l\u2019adresse <\/span><\/i><a href=\"mailto:info@hilink.be\"><i><span style=\"font-weight: 400;\">info@hilink.be<\/span><\/i><\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2252\"  class=\"elementor-tab-title\"  data-tab=\"2\"  role=\"tab\"  aria-controls=\"elementor-tab-content-2252\"  aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"  class=\"elementor-toggle-title\">T\u00e9l\u00e9phone perdu\/ vol\u00e9<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2252\"  class=\"elementor-tab-content elementor-clearfix\"  data-tab=\"2\"  role=\"tabpanel\"  aria-labelledby=\"elementor-tab-title-2252\"><ul><li aria-level=\"3\"><b>Mon t\u00e9l\u00e9phone est perdu\/vol\u00e9. Que faire\u00a0?<\/b><\/li><\/ul><p><i><span style=\"font-weight: 400;\">Vous ne retrouvez plus votre GSM ou votre tablette ? Vous l\u2019avez perdu ou peut-\u00eatre vous l\u2019a-t-on vol\u00e9 ? Pas de panique\u00a0!<\/span><\/i><\/p><p><i><span style=\"font-weight: 400;\" >La premi\u00e8re chose \u00e0 faire est de bloquer votre carte SIM. Pour cela, contactez-nous vite par t\u00e9l\u00e9phone au 0800\/33.337 ou par \u00e9crit \u00e0 l\u2019adresse <\/span><\/i><a href=\"mailto:info@hilink.be\"><i><span style=\"font-weight: 400;\">info@hilink.be<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">.<\/span><\/i><\/p><p><i><span style=\"font-weight: 400;\">Notre \u00e9quipe vous enverra une nouvelle carte SIM afin de r\u00e9cup\u00e9rer votre num\u00e9ro et vos donn\u00e9es personnelles.<\/span><\/i><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2253\"  class=\"elementor-tab-title\"  data-tab=\"3\"  role=\"tab\"  aria-controls=\"elementor-tab-content-2253\"  aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"  class=\"elementor-toggle-title\">Code PIN \/ PUK<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2253\"  class=\"elementor-tab-content elementor-clearfix\"  data-tab=\"3\"  role=\"tabpanel\"  aria-labelledby=\"elementor-tab-title-2253\"><ul><li aria-level=\"3\"><b>J\u2019ai oubli\u00e9 mon code PIN et mon t\u00e9l\u00e9phone r\u00e9clame le code PUK<\/b><\/li><\/ul><p><i><span style=\"font-weight: 400;\">Vous avez oubli\u00e9 votre code PIN\u00a0? Pas de panique, le code PUK vous permettra de d\u00e9bloquer votre appareil. Vous pouvez le retrouver sur la carte qui contenait votre carte SIM. Si vous avez besoin d\u2019aide, contactez-nous via l\u2019adresse <\/span><\/i><a href=\"mailto:info@hilink.be\"><i><span style=\"font-weight: 400;\">info@hilink.be<\/span><\/i><\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2254\"  class=\"elementor-tab-title\"  data-tab=\"4\"  role=\"tab\"  aria-controls=\"elementor-tab-content-2254\"  aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"  class=\"elementor-toggle-title\">Ajouter \/ modifier produits<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2254\"  class=\"elementor-tab-content elementor-clearfix\"  data-tab=\"4\"  role=\"tabpanel\"  aria-labelledby=\"elementor-tab-title-2254\"><ul><li aria-level=\"3\"><b>Je souhaite modifier\/ajouter un\/des produit(s)<\/b><\/li><\/ul><p><b><\/b><i><span style=\"font-weight: 400;\" >Si vous souhaitez modifier ou ajouter des produits, n\u2019h\u00e9sitez pas \u00e0 contacter votre gestionnaire de dossier en direct. Vous ne connaissez pas votre gestionnaire de dossier\u00a0? Notre adresse g\u00e9n\u00e9rale <\/span><\/i><a href=\"mailto:info@hilink.be\"><i><span style=\"font-weight: 400;\">info@hilink.be<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> reste disponible pour vous aider. <\/span><\/i><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2255\"  class=\"elementor-tab-title\"  data-tab=\"5\"  role=\"tab\"  aria-controls=\"elementor-tab-content-2255\"  aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"  class=\"elementor-toggle-title\">Central T\u00e9l\u00e9phonique<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2255\"  class=\"elementor-tab-content elementor-clearfix\"  data-tab=\"5\"  role=\"tabpanel\"  aria-labelledby=\"elementor-tab-title-2255\"><ul><li aria-level=\"3\"><b>J\u2019ai une question \u00e0 propos de mon central t\u00e9l\u00e9phonique.<\/b><\/li><\/ul><p><i><span style=\"font-weight: 400;\">Pour toute question suppl\u00e9mentaire ou pour signaler un probl\u00e8me technique, n\u2019h\u00e9sitez pas \u00e0 nous joindre par \u00e9crit l\u2019adresse <\/span><\/i><a href=\"mailto:info@hilink.be\"><i><span style=\"font-weight: 400;\">info@hilink.be<\/span><\/i><\/a><\/p><p>\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2256\"  class=\"elementor-tab-title\"  data-tab=\"6\"  role=\"tab\"  aria-controls=\"elementor-tab-content-2256\"  aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"  class=\"elementor-toggle-title\">Voicemail<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2256\"  class=\"elementor-tab-content elementor-clearfix\"  data-tab=\"6\"  role=\"tabpanel\"  aria-labelledby=\"elementor-tab-title-2256\"><ul>\n<li aria-level=\"3\"><b>Je souhaite activer\/d\u00e9sactiver la voicemail&nbsp;<\/b><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400;\">Vous ne voulez plus de voicemail ou vous voulez le r\u00e9activer&nbsp;? Envoyez un mail \u00e0 support@hilink.be<\/span><\/i><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2257\"  class=\"elementor-tab-title\"  data-tab=\"7\"  role=\"tab\"  aria-controls=\"elementor-tab-content-2257\"  aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"  class=\"elementor-toggle-title\">Ajouter \/ modifier options<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2257\"  class=\"elementor-tab-content elementor-clearfix\"  data-tab=\"7\"  role=\"tabpanel\"  aria-labelledby=\"elementor-tab-title-2257\"><ul>\n<li aria-level=\"3\"><b>Je souhaite activer\/d\u00e9sactiver une option&nbsp;<\/b><\/li><\/ul>\n<p><i><span style=\"font-weight: 400;\" >Pour plus d\u2019informations ou pour une gestion totale de vos options, n\u2019h\u00e9sitez pas \u00e0 nous joindre par \u00e9crit l\u2019adresse <\/span><\/i><a href=\"mailto:info@hilink.be\"><i><span style=\"font-weight: 400;\">info@hilink.b<\/span><\/i><\/a>e<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-637cb10 elementor-section-boxed elementor-section-height-default elementor-section-height-default\"  data-id=\"637cb10\"  data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-0ed7978\"  data-id=\"0ed7978\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bf816ba elementor-widget elementor-widget-heading\"  data-id=\"bf816ba\"  data-element_type=\"widget\"  data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-xl\">PROBLEME TECHNIQUE <\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-804e446 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\"  data-id=\"804e446\"  data-element_type=\"widget\"  data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dadb63c elementor-widget elementor-widget-toggle\"  data-id=\"dadb63c\"  data-element_type=\"widget\"  data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2291\"  class=\"elementor-tab-title\"  data-tab=\"1\"  role=\"tab\"  aria-controls=\"elementor-tab-content-2291\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"  class=\"elementor-toggle-title\">Produit fixe<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2291\"  class=\"elementor-tab-content elementor-clearfix\"  data-tab=\"1\"  role=\"tabpanel\"  aria-labelledby=\"elementor-tab-title-2291\"><ul><li aria-level=\"3\" ><b>Je rencontre un probl\u00e8me technique avec un produit fixe (Internet + TV + Fixe)<\/b><\/li><\/ul><p><i><span style=\"font-weight: 400;\" >Pour toute question ou pour signaler un probl\u00e8me technique, n\u2019h\u00e9sitez pas \u00e0 nous joindre par \u00e9crit l\u2019adresse <\/span><\/i><a href=\"mailto:info@hilink.be\"><i><span style=\"font-weight: 400;\">info@hilink.be<\/span><\/i><\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2292\"  class=\"elementor-tab-title\"  data-tab=\"2\"  role=\"tab\"  aria-controls=\"elementor-tab-content-2292\"  aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"  class=\"elementor-toggle-title\">Central T\u00e9l\u00e9phonique<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2292\"  class=\"elementor-tab-content elementor-clearfix\"  data-tab=\"2\"  role=\"tabpanel\"  aria-labelledby=\"elementor-tab-title-2292\"><ul><li aria-level=\"3\"><b>Je rencontre un probl\u00e8me avec mon central t\u00e9l\u00e9phonique.<\/b><\/li><\/ul><p><i><span style=\"font-weight: 400;\" >Pour toute question suppl\u00e9mentaire ou pour signaler un probl\u00e8me technique, n\u2019h\u00e9sitez pas \u00e0 nous joindre par \u00e9crit l\u2019adresse <\/span><\/i><a href=\"mailto:info@hilink.be\"><i><span style=\"font-weight: 400;\">info@hilink.be<\/span><\/i><\/a><\/p><p>\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2293\"  class=\"elementor-tab-title\"  data-tab=\"3\"  role=\"tab\"  aria-controls=\"elementor-tab-content-2293\"  aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-arrow-alt-circle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-arrow-alt-circle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\"  class=\"elementor-toggle-title\">Mobiles<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2293\"  class=\"elementor-tab-content elementor-clearfix\"  data-tab=\"3\"  role=\"tabpanel\"  aria-labelledby=\"elementor-tab-title-2293\"><ul><li aria-level=\"3\"><b>Un ou plusieurs de mes num\u00e9ros mobiles sont suspendus\u00a0<\/b><\/li><\/ul><p><i><span style=\"font-weight: 400;\" >Si un ou plusieurs t\u00e9l\u00e9phones mobiles ne fonctionnent plus, cela est probablement d\u00fb \u00e0 un retard ou une absence de paiement. Nous vous invitons \u00e0 prendre rapidement contact avec le service facturation.<\/span><\/i><\/p><p><i><span style=\"font-weight: 400;\" >Si cette r\u00e9ponse ne vous satisfait pas, vous pouvez \u00e9galement prendre contact avec votre conseiller par t\u00e9l\u00e9phone ou nous envoyer un courriel \u00e0 l\u2019adresse <\/span><\/i><a href=\"mailto:info@hilink.be\"><i><span style=\"font-weight: 400;\">info@hilink.be<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">. Nous vous aiderons dans les plus brefs d\u00e9lais.<\/span><\/i><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Foire Aux Questions FACTURATION Duplicata Facture Je n\u2019ai pas re\u00e7u ma facture \/ je souhaite recevoir un duplicata . Informations Facture Je souhaite plus d\u2019informations sur les montants repris sur ma facture Vous avez une question \u00e0 propos de votre facture\u00a0? Nous vous invitons \u00e0 nous envoyer un courriel \u00e0 l\u2019adresse info@hilink.be avec une copie [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":[],"_links":{"self":[{"href":"https:\/\/hilink.be\/fr\/wp-json\/wp\/v2\/pages\/1234"}],"collection":[{"href":"https:\/\/hilink.be\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hilink.be\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hilink.be\/fr\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/hilink.be\/fr\/wp-json\/wp\/v2\/comments?post=1234"}],"version-history":[{"count":76,"href":"https:\/\/hilink.be\/fr\/wp-json\/wp\/v2\/pages\/1234\/revisions"}],"predecessor-version":[{"id":4050,"href":"https:\/\/hilink.be\/fr\/wp-json\/wp\/v2\/pages\/1234\/revisions\/4050"}],"wp:attachment":[{"href":"https:\/\/hilink.be\/fr\/wp-json\/wp\/v2\/media?parent=1234"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}